Terms for using Letaro

These terms are between AI Cloud Solutions t/as Letaro, referred to as Letaro, we, us, or our, and the customer agency, referred to as the customer, agency, you, or your. The person accepting these terms warrants that they are authorised to bind the agency.

A customer accepts these terms by creating an account, signing an order, clicking an acceptance control, paying an invoice, using the platform, or allowing staff or portal users to use Letaro after these terms are made available.

Letaro is hosted subscription software for Australian real estate agency operations. The platform may include staff workspace features, tenant and owner portals, trust accounting workflows, sales workflows, property management workflows, finance tools, communications, reporting, workflow automation, AI-assisted features, and other modules described in an accepted order or product plan.

The platform is provided as software-as-a-service. Unless expressly agreed in writing, the subscription does not include legal advice, accounting advice, trust account auditing, migration services, custom development, integrations, data cleansing, training beyond standard onboarding, or professional services.

Every subscription must include at least one billable staff seat. A staff seat is an internal agency user or authorised agency representative who accesses staff workspace features.

Every subscription must include at least one core module: sales and/or property management. The agency may choose one or both core modules depending on its business model. Other modules are optional add-ons and may be added, removed, or varied in accordance with the applicable order, billing period, and product rules.

Tenant, owner, landlord, buyer, seller, supplier, auditor, or other non-staff access may be made available through portal or limited-access workflows. Portal users are not billable staff seats unless an accepted order says otherwise.

The agency is responsible for inviting the correct portal users, checking their details, managing access, removing access when appropriate, and ensuring portal content is suitable for disclosure to that person.

Subscription fees are charged in Australian dollars. Published prices are GST inclusive unless expressly stated otherwise. Stripe, invoices, or another nominated payment channel may be used to collect subscription fees, module fees, communication bundle fees, onboarding fees, custom work fees, and other agreed charges.

Fees may depend on staff seat quantity, selected modules, AI features, communication bundles, implementation scope, support scope, and custom features. If pricing changes, Letaro will take reasonable steps to communicate material changes before they apply to an affected customer, subject to the terms of any accepted order.

If payment fails or an account is overdue, Letaro may restrict, suspend, or cancel access after reasonable notice, except where immediate action is required for security, legal, fraud, or platform integrity reasons.

Email and SMS are sold through monthly bundles or other agreed usage arrangements. Bundle allowances, message segments, sender requirements, deliverability, carrier rules, and provider availability may affect actual use.

The agency is responsible for message content, consent, unsubscribe handling, spam compliance, recipient accuracy, and deciding whether a communication is appropriate. Letaro may refuse, throttle, suspend, or investigate communications that appear unlawful, abusive, misleading, spam-like, or harmful to platform reputation.

The customer retains responsibility for the accuracy, completeness, legality, and quality of data entered into Letaro. This includes property records, contact records, trust records, documents, messages, workflows, reports, billing details, and portal disclosures.

The customer must ensure it has all rights, consents, notices, authorities, and lawful bases needed to upload, process, disclose, retain, export, and delete customer data in Letaro.

Letaro may support recordkeeping, workflow controls, audit trails, reminders, reports, review surfaces, and compliance-oriented workflows. Letaro does not remove the agency's responsibility to comply with applicable laws, licence conditions, trust accounting requirements, professional duties, client instructions, auditor requests, court orders, regulator notices, or other obligations.

Users must review AI outputs, reports, workflows, generated documents, payment instructions, trust accounting records, owner statements, tenant communications, and other important content before relying on them or sending them to another person.

The customer and its users must not use Letaro for unlawful, misleading, abusive, fraudulent, harassing, defamatory, spam, malware, scraping, credential harvesting, security testing without permission, or unauthorised access activity.

Users must not attempt to bypass tenant isolation, interfere with another customer's workspace, reverse engineer the platform except where permitted by law, overload the service, upload malicious files, or use the service in a way that could damage Letaro, its providers, or other users.

AI-assisted features may help draft text, summarise documents, suggest workflows, classify records, or support search and assistance. AI output may be incomplete, inaccurate, outdated, or unsuitable for a particular matter.

The agency remains responsible for reviewing AI outputs before use. AI features must not be treated as legal advice, accounting advice, trust accounting approval, valuation advice, financial product advice, building advice, or professional advice.

Letaro may use third-party providers for hosting, database infrastructure, email, SMS, payment processing, analytics, support, AI processing, monitoring, security, backups, and integrations. Third-party services may have their own terms, availability limits, regional hosting, usage rules, and failure modes.

Where an integration is enabled, the customer authorises Letaro to exchange relevant data with the connected provider for the integration purpose. The customer remains responsible for checking imported and exported data.

Letaro can scope custom features, integrations, workflows, reports, migrations, data work, and implementation assistance. Custom work should be documented in an accepted statement of work, order, quote, or other written agreement.

Unless otherwise agreed in writing, Letaro retains ownership of platform code, product improvements, reusable components, templates, know-how, and general features developed during custom work. Customer-specific data remains customer data.

Letaro will use reasonable skill and care to provide the platform, but uninterrupted or error-free service is not guaranteed. Planned maintenance, urgent security work, provider outages, internet issues, customer device issues, integrations, or force majeure events may affect availability.

Letaro may add, remove, rename, replace, or change features, modules, user interfaces, workflows, AI providers, communication providers, and integrations as the product evolves. Material customer-facing changes will be communicated through reasonable channels where practical.

A subscription may end in accordance with the applicable order or billing arrangement. On termination, Letaro may restrict access but will take reasonable steps to support lawful export paths for customer data, subject to payment status, security requirements, technical feasibility, retention obligations, and any agreed offboarding scope.

Some records may need to be retained for audit, security, billing, dispute, backup, regulatory, or legal reasons. Deletion requests may therefore be subject to lawful retention limits and technical backup cycles.

To the maximum extent permitted by law, Letaro is not liable for indirect loss, consequential loss, loss of profit, loss of opportunity, loss caused by customer data errors, unauthorised customer-side access, third-party provider failure, customer misuse, or reliance on unreviewed outputs.

Nothing in these terms excludes, restricts, or modifies rights that cannot lawfully be excluded, restricted, or modified, including applicable rights under Australian consumer law where they apply.

Unless an accepted customer agreement states otherwise, these terms are governed by the laws of Queensland, Australia. The parties submit to the non-exclusive jurisdiction of the courts of Queensland and the Commonwealth courts of Australia.

Questions about these terms can be sent to AI Cloud Solutions t/as Letaro at info@letaro.com.au or by phone on 0447 063 204.